You can leave a single message with the reason you are calling, your full name, and a call back phone number.
Alternatively you can send an email to firstname.lastname@example.org with the reason you are emailing and if you would like an email response or instead a call back. If you would like a call back, please provide your full name, a phone number and 3-4 specific times (Pacific Time Zone) you are available over the next 72 business hours for a call back at that number. We will respond to your email with a confirmed appointment time.
General customer service calls and emails will be returned within 48 business hours. Those that require assistance by the veterinary nutrition nurse specialist or board-certified veterinary nutritionist will typically be returned within 72 business hours. If in the very unusual scenario that you have not heard back from us after that timeframe, please feel free to call or email again.
Calls may be recorded for training and quality purposes.